FAQs

The property does not accept payment vouchers for rent. Please use the available payment methods provided, such as the resident portal or in-office payment options. Contact the office for further assistance.

Keys can be picked up on move-in day starting at 10:00 AM and during office hours. Please ensure that all required move-in documents and payments are completed beforehand to avoid delays. Contact the office if you need to schedule a specific time or have additional questions.

Our community does not offer elevators in any of our facilities or buildings.

No, we currently do not offer contactless move-in options. All move-ins must be completed in person during office hours to ensure all paperwork and payments are finalized and keys are issued directly. If you have any concerns or special requests, please contact the office, and we’ll do our best to assist you.

Our property uses Apollo Towing for vehicle towing and enforcement. If your vehicle has been towed or you need assistance, you can contact them at 817-516-2064 or visit their office. Please refer to the community parking policy for additional information on towing procedures.

Guest parking is located in designated spots throughout the community. Please ensure that all guests park in the designated areas to avoid towing or violations. Contact the office if you need assistance identifying guest parking areas.

To receive an assigned parking spot, please contact the leasing office regarding pricing and availability.

To register your work or commercial vehicle, please contact the office for approval and to complete any necessary paperwork. We may require additional documentation, such as proof of insurance or a valid parking permit, depending on the type of vehicle. Once registered, you will be provided with a parking permit or instructions for parking your work vehicle on the property. If you have any questions or need assistance, please reach out to the office.

Towing is enforced when vehicles are parked in violation of the community’s parking policies, such as in reserved spots, fire lanes, or blocking access. Towing is typically enforced 24/7 for any violations. For a full list of parking regulations and enforcement details, please refer to our parking policy or contact the office.

The cost of carports or garages varies based on availability and location. Currently, the rates are as follows: Carports: $50.00 per month Garages: $150.00 per month Please contact the office for the most up-to-date pricing and to inquire about availability. If you’re interested in reserving a carport or garage, we can provide more details on the pricing options and any applicable fees.

Yes, garages are available at this property. The current pricing for garages is $150.00 per month. Please contact the office for more information on availability, as well as any specific requirements to reserve a garage. We’re happy to assist with the reservation process.

Currently, none of the amenities at our property are available for reservation. All amenities are available on a first-come, first-served basis. Please feel free to use the facilities as they are open, but be aware that availability may vary depending on demand. If you have any questions or need assistance, please contact the office.

Currently, none of the amenities at our property are available for reservation. All amenities are available on a first-come, first-served basis. Please feel free to enjoy the facilities when they are open, but keep in mind that availability may vary depending on demand. If you have any questions or need assistance, please contact the office.

The pool is open daily from 10:00am-10:00pm. Please be aware that pool hours may vary on holidays or during seasonal changes. For any updates or changes to the schedule, please contact the office or refer to the posted pool rules on the property.

Our property does not have a fitness center. However, if you're looking for nearby gyms or fitness options, please feel free to contact the office for more information or recommendations.

Unfortunately, the clubhouse is not available for reservation at this time. It is available on a first-come, first-served basis. Please contact the office for more information or alternative event spaces.

Each resident is allowed up to 2 guests in the amenity areas. For larger gatherings or events, please contact the office in advance to ensure the space is available and to comply with community guidelines. Excessive noise or overcrowding may lead to restrictions on the number of guests allowed.

No, the office does not hold packages for residents. We recommend having packages delivered directly to your apartment or using a third-party service for delivery.

No, our community does not have package lockers. We recommend having packages delivered directly to your apartment or utilizing other delivery services for secure handling.

Our property does not utilize package lockers. If you have questions about package delivery or need assistance with receiving packages, please contact the office for further information.

At our community, delivery times are dependent on the delivery carrier. Common carriers including but not limited to USPS, FedEx, UPS, and Amazon will provide delivery instructions and tracking details directly to the resident. For deliveries from services including Uber, Lyft, or similar services, we recommend including access instructions and directions to your apartment within the app used while placing your order.

No, our property does not have a courtesy officer onsite. For non-emergency issues after office hours, please use the resident portal to report your concern, or contact local authorities if the situation requires immediate attention.

Yes, our community has designated quiet hours to ensure a peaceful environment for all residents. Quiet hours are from 10:00 PM to 7:00 AM. Please be mindful of noise levels during these times to avoid disturbing others.

No, our community does not have 24-hour surveillance. However, we encourage all residents to remain vigilant and report any suspicious activity to the office or local authorities to help maintain a safe environment.

No, there are no cameras in the parking lot areas. However, we encourage all residents to be mindful of security and report any suspicious activity through the resident portal at any time. If the situation is an emergency or requires immediate attention, please contact local authorities.

Yes, you can install security cameras, provided they are positioned within your apartment’s entryway and don’t capture shared spaces. Additionally, they cannot cause any damages upon installation or removal. Please notify management prior to installation to ensure compliance with community guidelines.

Utilities are billed separately from your rent. You'll receive information on how to set up your utility accounts when you move in.

Each unit has its own water meter, and you are billed directly based on your individual water usage. This ensures that you only pay for the water you consume. If you have questions about your bill, your water provider can offer more information.

Our community is served by multiple electric providers, giving you options to choose the best fit for your needs. You may visit www.powertochoose.org for a list of providers for the community. For help setting up your account, feel free to contact our office, and we’ll guide you through the process.

Our community offers electric in your unit. Please refer to your lease agreement or contact the leasing office for specific details regarding the utility connections in your apartment. Residents are responsible for setting up and maintaining their utility accounts with the appropriate service providers.

Guests are welcome to stay for up to 14 days within a 30-day period. For stays longer than this, please contact management for approval to ensure all residents’ comfort and safety.

Guests are welcome to park in designated guest parking areas. Spaces are available on a first-come, first-served basis, so please remind your guests to check posted signage for any time limits or restrictions

For security and logistical reasons, package receiving and holding services are only available to residents. We recommend that guests arrange delivery to a nearby pickup location if needed.

No, there are no specific restrictions on the number of guests. We simply ask that all residents and their guests respect community rules and remain considerate of neighbors.

No, there’s no need to notify the office when you have guests for short visits. We simply ask that guests follow community rules and respect shared spaces during their stay.

Yes, we understand that pest control issues can be frustrating. However, before a transfer can be considered, all preventative measures must be followed, including treatment by our pest control provider. Please submit a request through the resident portal, and we will address the issue as soon as possible. If the problem persists after all efforts have been made, we can discuss potential transfer options.

Pest control services are scheduled for Wednesday of every week. If you need additional treatments or have specific concerns, please contact the office for assistance.

Yes, additional pest control services can be requested outside of the regular schedule. Please note that these services may be at the cost of the resident. Contact the office for details on pricing and to arrange a visit.

Valet trash service is provided Sunday through Thursday between 5:00pm and 7:00pm. Please ensure that your trash is placed outside your door by the designated time on collection days. If you have any questions about the service, please contact the office or submit a request in the resident portal.

We encourage residents to utilize the valet trash services for convenience, but we also have dumpsters located across the property for trash disposal. If you have any questions or need assistance with trash disposal, please feel free to contact the office or submit a request in the resident portal.

For valet trash services, we recommend using standard-sized trash bags that are securely tied. While there is no specific size requirement, please ensure that the bag is not oversized or too heavy for our service team to handle. If you have any questions or need further guidance, please contact the office or submit a request in the resident portal.

Valet trash services typically collect up to 2 standard-sized bags per resident per collection day. If you have more than this amount, please utilize the community dumpsters for additional waste disposal. We recommend ensuring that your bags are securely tied and not overly heavy for efficient collection. Follow guidelines provided at move in and please let us know of any additional questions.

This is a community-wide contract, so opting out of valet trash service isn’t an option. The service supports the overall cleanliness and convenience for everyone in the community.

At this time, our community does not offer recycling services. We encourage residents to explore local recycling programs and facilities in the area. If recycling options become available in the future, we will notify all residents accordingly.

No, the valet trash vendor does not currently offer recycling services. We encourage residents to use local recycling facilities or programs in the area for their recyclable materials.

Our property does not offer valet recycling services at this time. Residents are responsible for disposing of their recyclables in the designated community recycling bins, if available. We encourage residents to use local recycling facilities or programs in the area for their recyclable materials.

Resident events are generally held once a month. It's a great opportunity to meet your neighbors, enjoy some fun activities, and stay connected with the community.

Absolutely! We'd love for you to bring a friend or guest to join our resident event.

Our community welcomes a variety of pets, with a limit of 2 pets per apartment. While there are no breed restrictions for dogs, exotic animals, including ferrets, rodents (excluding small caged pets like hamsters), snakes, lizards, or any poisonous animals, are not permitted. Please contact the office for the full pet policy, including size limits and any applicable fees.

Our pet policy requires a non-refundable pet fee of $400.00 per pet, and $25.00 per month in pet rent for each pet. If you have any questions or need further details, feel free to contact the office or submit a request in the resident portal.

No, fire extinguishers are not provided in individual apartments. However, fire extinguishers are available in common areas throughout the property. If you have questions about fire safety, please contact the office. For emergencies or serious safety concerns, contact local authorities immediately.

No, specific evacuation routes are not designated for individual apartments. We encourage all residents to identify the nearest exits, stairwells, and safe outdoor areas in case of an emergency. If you need guidance or have questions about safety procedures, please contact the office or submit a request in the resident portal for assistance.

Additional access remotes or keys can be requested through the leasing office. Please note that there may be an associated cost for residents.

Currently, the fee for replacing a lost or damaged access remote is $50, a key is $5.

Yes, we recommend that you replace the batteries in your remote control regularly. If you have any questions about the batteries or the replacement, please contact our office for assistance.

Yes, to update your entry code, please navigate to the iApts app and make the necessary changes there. If you encounter any difficulties during this process, do not hesitate to contact iApts support for assistance.

Yes, you are permitted to rekey your apartment. However, it is essential to inform the leasing office of this change and provide them with a copy of the new key. This ensures that they have access to your apartment in case of emergencies or maintenance needs.

No, there is no specific limit to the number of guest vehicles allowed to park. However, guests must follow all parking policies, including parking only in designated guest spaces. If you have questions about parking, please reach out to the office.

Guest vehicle registration is not required at our property. However, all guests must follow the parking policies, including parking only in designated guest spaces. If you have any questions, please contact the office.

No, our community does not offer guest parking passes. If you have any questions, feel free to contact the office or submit a request in the resident portal.

Yes, your guest can park in your assigned carport or parking space, provided you have given them permission. Please ensure that the space is not being used by other residents or vehicles during their stay. If you have questions about parking policies, contact the office or submit a request in the resident portal.

Our property does not issue additional guest parking permits. Guests are welcome to park in designated guest parking areas without a permit. If you have questions about parking, please contact the office for clarification.

No, there are no specific restrictions on guest parking duration. However, guests must always park in designated guest parking areas. If you have any questions or concerns, please contact the office or submit a request in the resident portal.

No, internet and/or cable services are not provided by the community. Residents are responsible for setting up their own internet and cable services. If you need further assistance, please contact the office.

No, if internet and/or cable services are provided by the community, you are required to use the community-provided services. If you have any questions or concerns, please contact the office for further clarification.

The following internet and cable providers service the community: AT&T. You can contact the office for more details on how to set up your service or if you need help with provider options.

No, there are no installation fees for internet and/or cable services provided by the community. However, if you choose to set up your own provider, any installation fees would be charged by the provider directly.

Yes, the mail area is under video surveillance to help enhance security. However, please keep in mind that surveillance may not cover all angles or activities. For any concerns, contact the office.

Yes, we do have ADA units at our community. Please contact our office for current availability. Our community adheres to all fair housing rules and regulations.

Yes, the community offers private yards and green spaces for residents.

Yes, our community manages lawn services for private lawns.

Yes, sprinkler services are provided in private yards.

No, you are not permitted to add ground lanterns to your private yard.